Masterclass - experience management
Managing the customer experience is hard! With this masterclass, you’ll get the tools and insights you need to make customer experience management a success! To help you out, we developed the Customer Experience Canvas, together with KU Leuven - one of the top 50 universities in the world. The Customer Experience Canvas provides an excellent roadmap for analyzing, designing, managing and implementing the customer experience! In 12 modules we will guide you through the Canvas and teach you how to successfully implement experience management.
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